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Reactivating users on the platform

Steps to restore access for deactivated or inactive user accounts.

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Written by Connor Baeza
Updated over 3 months ago

We have added a new feature on the platform for Hub Managers to be able to reactivate project staff user accounts on the system if they have been deactivated or disabled for a project after a set amount of time.
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To access the new reactivate user feature:

  1. Click Administration then select Users.

  2. Under Last Login, the user shows as User Inactive.

  3. To reactive them, under Actions, click Edit.

  4. Click Reactivate User.

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