User's can reset their passwords from the login page. Simply click the Forgotten Password link and they will receive an email with the steps to follow.
Note: The email times out after 10 minutes, however they can click the link to re-trigger the email.
Reset a password for another user
If you need to reset the password for another user, you can do so by following these simple steps.
Click Administration then click Users.
In the search box, enter the user’s name.
Click the envelope
button.
When you complete this, you will see a green confirmation message at the top of the screen. If you don’t, this might indicate that the registered email address is against two accounts.
📌Note: You need User Access rights to do this. If you don’t currently have these, speak to a colleague that does.