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Error in 'Users login is already registered'

This article explains how to check if a Login Name already exists and how to create a new user with a unique Login Name if needed.

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Written by Connor Baeza
Updated over 3 weeks ago

Checking for existing Login Names and creating a new user

If you are unsure whether a Login Name already exists or if another user from the same or different project might be using it, follow these steps:


Search for existing user

  1. Go to Administration, then click Users.

  2. Use the Search bar to paste the user's name or details.

๐Ÿ“ŒNote: If the user belongs to a different project, they may not appear in your search results.


Create a new user if Login Name is taken

  1. Go to Administration, then click Users.

  2. Click Create New User and fill out the mandatory information.

  3. In the Login Name field, enters the user's full name and add a number at the end (e.g. username01) to make it unique.

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