User Access is an admin role in Elemental that allows you to create and edit users, and send password reset emails. It is typically assigned to project leads and admin staff.
📌 Note: If you do not have User Access rights, you will not be able to reset passwords, create new users, or edit existing user accounts.
How to check if you have User Access
You have User Access if you can see the Administration, then Users section in Elemental and are able to create or edit user accounts. If you cannot see this section, or you see it but cannot make changes, you do not have User Access.
How to get User Access assigned to you
User Access is assigned by someone in your organisation who already holds both Hub Manager and User Access permissions, typically your project lead or a senior admin.
Ask them to follow these steps:
Go to Administration and click Users.
Search for your name and click Edit.
Open the Admin Roles tab.
Tick User Access and click Save.
📌 Note: Only someone with Hub Manager and User Access can assign this role. If no one in your organisation has these permissions, contact support via the Access Digital Assistant.
No one in your organisation has User Access?
If you are unable to identify a colleague with the right permissions to assign User Access to you, raise a request through the Access Digital Assistant and a support agent will be able to advise on next steps.