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Unable to connect to Elemental

Guidance if you are unable to log in to Elemental.

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Written by Connor Baeza
Updated over a month ago

Refresh and clear your browser

  • Close the page and open it again.

  • If that does not work, clear your browsers cache and cookie:

    • In the browser:

      1. Go to settings.

      2. Privacy.

      3. Clear browsing data.

    • Select cookies and cache then clear.

  • After clearing, restart your browser and try logging in again.


Check your login details

  • After refreshing and clearing your browser, make sure you are using the correct username and password.

  • If you forgot your password, click Forgot Password on the login page and follow the steps.


Training academy login

  • If you are logging into the training academy use your username, not your email address.

⚠️Important: Using your email can lock your account.


Check your internet

  • Can you open other websites? If not, restart your internet or try a different network such as mobile data.

  • If you are on a work network, check if a firewall or VPN might be blocking access.

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