We are moving away from email based first-line support. All support requests should now be raised via the Customer Success Portal. This allows you to:
Track the status of your request.
Communicate directly with the assigned support engineer.
Submit and manage data change requests more efficiently.
Create a Customer Success Portal account
If you don't have an account yet you can register here:
Raise a new case
Once your account is set up, you can raise your query through the Access Digital Assistant and quote "Raise a case" for any issues.
🤓Tip: If you need your current account setup changed, raise a new case and reference the title of this guide.
Submitting Data Change requests
When requesting actions such as:
Adding new users.
Deleting clients.
Adjusting live data in Elemental.
Please ensure you attach the relevant data change documentation when submitting your case. This helps us process your request faster and more accurately.