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Workers classed as both active and waiting at the same time

Understand why clients with multiple cases may display different statuses this is expected system behaviour.

Written by Connor Baeza

When a client has multiple cases, the status shown in the system reflects the individual status of each case. For example:

  • One case might be marked as Awaiting Service.

  • Another could be marked as Active.

This is intended functionality and helps ensure accurate tracking of each case's progress.

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